Privacy Policy

Cookies

Cookies are files that collect small pieces of data when you visit a website and are used to identify individual computers and networks.

We use cookies to collect information that helps us improve user experience.

The cookies we use aren’t used to personally identify you. Your information is not sold to any third parties.

You can disable cookies if you don’t want them.

Blocking cookies may mean that some elements of our site don’t work as well.

We use cookie to do the following:

  • See which pages you visit
  • Enable retargeting adverts
  • Allow you to share our pages via social media

 

By continuing to use our website, you agree to our cookie policy.

Your Privacy

Personal data is collected when you use this website. Some of the data is collected automatically, whilst some of it provided freely by users.

That data we collect includes:

  • First name
  • Last name
  • Email address
  • Phone number
  • Company name
  • Usage data
  • IP address

We use this information to do the following:

  • Contact our users
  • Analyse user behaviour to improve our website
  • Interact with users on external platforms and social media networks

Kentish Cleans is not responsible for any third-party data submitted by users.

How Your Data is Stored

Your data is stored according to the GDPR, and security measures are taken to prevent unauthorised individuals from accessing your data.

Keeping Your Data Safe

Whilst we take security very seriously, using the internet isn’t completely risk-free. Any data sent to us is done at the user’s own risk.

No payments are made through this website.

The Government and Your Data

We may legally be obligated to hand over your data to public authorities.

Your Rights

You have the right to ask us what information we’re storing about you, and you can request to have your data erased. We’ll comply with all requests within one month. Any such requests should be sent to info@kentishcleans.co.uk.

Link To Other Websites

This privacy policy applies to this website only. Although we may link to third-party websites, they have their own separate privacy policies unaffected by our own. We may be sent personal information about you, if you came to the Kentish Cleans website via a link from a third party. third-party.

Change to our privacy policy

We reserve the right to change our privacy policy at any time. Any changes can be found listed here.

By using our website and freely submitting your data, you agree to our privacy policy.

If you don’t approve of a change to our privacy policy, you should stop using our website immediately.

GDPR Data and Information Policy

We’re very transparent about how use and hold data for leads and contacts.

The data we hold is:

  • Name
  • Address
  • Business Name (if applicable)
  • Email Address
  • Phone Number
  • Property Photos (willingly submitted by visitors)

 

This information is collected through our website and more specifically:

  • The ‘free quotation form’ asks visitors for the information necessary for us to carry out the quote.
  • Our email opt-in that allows people to sign up for our email list to receive advice, tips and marketing materials.

Data Consent

On email capture forms, we always make clean that the data we collect will be used for follow-up marketing.

The basis for processing contact/lead data is Legitimate Interest and/or Consent.

Data and Privacy Notice

The data you submit to use is stored in our email marketing software so that we can send you relevant information and our marketing material.

At any time, you can remove your consent to receive this information by clicking the link at the bottom of the email. If you’d like to have your data erased and to be ‘forgotten’, send us an email requesting this and we’ll removed your data within one month.

Data Policy

Kentish Cleans only collects and stores data from clients necessary for us to complete the cleaning works that we’re required to carry out. This information is available to the team working on the job and other staff in the company who might require it for the purposes of marketing, accounting or administration.

Information from leads and contacts is also collected and stored to provide relevant cleaning advice, training and the marketing of our products and services.

This information is available to staff across our company.

The data we store about each client or contact is available to that client or contact on request, and we’ll delete any data when requested by them.

Right of Access

Personal data access requests will be passed to the Data Protection Officer (Sam) who will:

  • Confirm if data is being processed
  • Make available full access of their stored data in our various softwares, via email.

 

All such requests will be responded to within one month.

Right to Object

At any time, the individual has the right to object to the processing of their personal data.

Right of Portability

As information is given willingly by the individual, they have the right to request and obtain the data held on them and reuse if for their own purposes.

The held data will be sent via email as a pdf, a structured, commonly used and machine-readable format.

Right of Rectification

Individuals have the right to have their personal data rectified if it is incomplete or inaccurate. Rectification requests and personal data will be amended or completed without undue delay.

Right to Object

The individual has the right to object to the processing and collection of their person data at any time.

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